Returns & Refunds

Last updated September 2026

Right of withdrawal (herroepingsrecht)

As an online (distance) seller, we're required to tell you about your legal right to withdraw from a purchase. For most non-perishable items, Dutch and EU law gives you 14 days from the day you receive your order to change your mind and return the item for a full refund, without giving a reason.

This right does not apply to perishable or quickly-deteriorating goods — which is most of what we sell (fresh produce, chilled and frozen items, and packaged food close to its use-by date). This exemption is set out in EU Consumer Rights Directive 2011/83/EU, Article 16(d), and Dutch law (Burgerlijk Wetboek Boek 6, Article 230p). For these items, the damaged/incorrect-item policy below is what applies instead.

For non-perishable items you can withdraw from (spices, dry goods, kitchenware, and similar), contact us within 14 days of delivery to arrange the return. The item should be unused and in its original packaging where possible; return shipping cost is your responsibility unless the item was damaged or incorrect.

Before your order is confirmed

Since every order is confirmed by our team before it's packed and shipped, this is the easiest time to change or cancel anything — get in touch as soon as possible after ordering and we can adjust the order before it goes out, no return necessary.

Damaged or incorrect items

If something arrives damaged, spoiled, or different from what you ordered, contact us within 48 hours of delivery with your order details and, where possible, a photo of the item. We'll arrange a replacement or a refund for that item.

Perishable and fresh items

Because much of our range is fresh groceries and perishable goods, we're not able to accept returns on these once they've been delivered and accepted, except where the item was damaged or incorrect on arrival (see above).

How refunds work

As orders are paid cash on delivery rather than online, a refund is arranged directly with you by our team — either as a reduction to what's collected on a replacement order, or another arrangement that works for you. We'll confirm the details when you contact us.

Getting in touch

For any return, refund, or order issue, contact our team with your order details and we'll take it from there.